Ordering FAQ

How do I place my order for MilkDiapers Products?
You may order by credit card 1) online, 2) by phone (800) 929-0218, or 3) by fax (253) 770-8635.

Can I further customize a product that is offered online?:
YES. To further customize a product that is offered online, please place your order by calling our toll free number at (800) 929-0218.
There is no additional charges for ordering your product:
(1) in a different fabric than what is listed on the online product page
(2) in 2 different sizes for items in a set.
There will be an additional $5.00 charge for personal customization (ex: length, different band & cup size).

Do you accept international or Canada orders?
YES. For all international and Canada orders or additional information, please call our International Customer Service Department at #253-770-8635.

What type of Payment Methods do you accept for online orders?

 
PayPal Acceptance Mark

 


Where do I mail my payment if paying with a check?
Mail order form and check to: Milk Diapers products, 9724 74th Ave E, Puyallup, WA 98373

Need an item right away but wish to pay with a check?
Call ahead to expedite your order (800) 929-0218. Then include your order form copy with your check or money order and mail to: Milk Diapers products, 9724 74th Ave E, Puyallup, WA 98373

Charges will be processed 24 hours following receipt of order. For Regular 1st Class shipping Expect 2-3 weeks for your order to Arrive. Priority Mail may shorten this by a day or two.

How much will it be to ship my products?
United States Shipping Rates/Methods:
For Shopping Cart Totals:

Under and up to $23.50 = $3.50
1st Class with delivery confirmation

$23.51 - $75.00 = $6.50
Priority Mail or Fed Ex Home Delivery (with tracking)

$75.01 - $125.00 = $8.50
Priority mail or Fed Ex Home Delivery (with tracking)

Over $125.01 = shipping at cost
Fed Ex Ground or Home Delivery (with tracking)

Please allow 2-3 weeks to receive your order.

How much will it be to ship products to Canada or for International orders?
We will ship worldwide, however, shipping methods and rates can only be determined by calling our customer service number so that we have the correct products, weight, and location to be configured. For all international and Canada orders or additional information, please call our International Customer Service Department at 253-770-8635.

Can I cancel an online order after it has been submitted?
Please review your order very carefully prior to clicking on the final submit order button. If you do find that you need to add information such as measurements please do not hesitate to call us within 24 hours. Each Bra order is individually cut and sewn. After the selection has been cut, there will be a processing fee of $10 each for changes or cancellation. (800) 929-0218 (between 10am and 7pm, west coast)

Returns:
Can I return products purchased online, or through catalogs/direct mailings?
YES. You can return any order if you are not happy with it. When we get a return, we learn and get better. FIRST, we'd like the opportunity to correct the mistake and make it right (shipping is on us). IF it is still not satisfactory we will refund your order in full." Please feel free to call us with any questions or with your concern. If you do not have the invoice, please include your order summary, name, address, and phone number with best times to call. Also include a brief letter explaining why you are returning the item and whether you would like a refund or an exchange for another item.

Send to: milk diapers products , 9724 74th Ave E, puyallup 98373

Can I return a Custom Order?
YES. If you placed a customized order by calling our customer service number , you can return a custom order if you are not happy with it. When we get a return, we learn and get better. FIRST, we'd like the opportunity to correct the mistake and make it right (shipping is on us). IF it is still not satisfactory we will refund your order in full."